Some useful information
Below you can find some useful information regarding payments, shipping and returns. If you need help placing an order, please don't hesitate to contact us at email@example.com
Payment can be made through credit card via Shopify Payments, which allows you to purchase in a simple and safe way. You can make your payment with credit cards VISA, MASTERCARD and AMERICAN EXPRESS, among others offered by the platform.
DHL Free worldwide shipping with secure Track and Trace Number.
Once the order has been placed it will be shipped in the 1-3 business days.
You will receive a confirmation email with your DHL tracking number and a link to the website where you can follow your item.
Our orders are shipped from our offices Buenos Aires depending on proximity.
Custom charges and taxes applicable in each country outside Argentina, will be client´s responsibility.
All of our products are handmade, which means that sometimes we make a mistake. If there something is wrong with your bag, we’ll fix it for you – free of charge. Just send us an email, we’ll handle the rest.
In order to complete the exchange process, your item must fit the following criteria:
• It must be in the same condition it was when shipped to you
• Conserve the original packaging
• All tags, stickers, etc. must be on
Above all, it’s essential that the item hasn’t been worn or used in any way.
We trust that you understand if the item isn’t determined to be in the original condition that it was when purchased, it will be returned to you, forfeiting the possibility of a refund or replacement. You will also be responsible for any return shipping costs.
Price differences due to returns and exchanges:
• If the replacement item is of equal value to the original, we will send it to you directly
• If the item is exchanged for one of lesser value, you’ll receive a store credit that you can use on anything from the Nimes store
• If the item is exchanged for another of greater value, you will be responsible for paying the difference
* Damage includes: torn/ripped seams, scratches, zipper malfunction
If you have any other questions, comments, or concerns, don’t hesitate to reach out! Please write to us at firstname.lastname@example.org and we’ll be in touch with you shortly.